1. 100% Full Refund Guarantee
Instant reimbursement for kitchen or logistics disruptions
Your satisfaction and trust are our top priority. We guarantee an unconditional 100% Full Refund credited directly back to your original payment source (Bank Account, UPI, or Card via PhonePe) in the following cases:
If our kitchen cannot accept, prepare, or fulfill your order due to high demand rush, sudden power outage, or operational limitations.
If an item you ordered goes out of stock before fresh preparation begins, a 100% refund is initiated immediately.
If delivery partner services (Rapido or local rider fleet) are unavailable to assign a rider to your delivery area due to heavy rains or extreme weather.
2. Strict Non-Refund Policy (Customer-Side Faults)
Fresh food is prepared specifically upon order and cannot be salvaged or resold
Every single dish at The Boys Kitchen is cooked fresh to order. Fresh food is strictly perishable and cannot be returned to stock. No refund or cancellation is provided under the following circumstances:
Providing an incorrect map location, incomplete street/house details, or unreachable coordinates that prevent the delivery rider from reaching you.
If the delivery partner arrives at your gate/address and repeatedly calls your mobile number, but gets no answer, busy tone, or phone switched off after waiting.
Unjustified refusal to accept delivery once the rider has safely arrived at your premises.
Orders cannot be cancelled once our kitchen team has accepted the order and started cooking your food.
3. Delivery Protocol & 4-Digit Verification OTP
Tamper-proof, zero-theft doorstep verification
4. Serviceable Radius & Kitchen Timings
Dedicated hot delivery across Sirsa
5. Payment Security & Customer Support
RBI-certified transactions & direct kitchen helpline
All payments are securely processed through the official RBI-approved PhonePe Merchant Gateway with 256-bit SSL encryption. We never store debit/credit card numbers, CVVs, or UPI PINs.